1. The refund policy only applies to items returned within 15 days from delivery date.
2. Items returned after 15 days that have quality issues will be charged with 30% for proofreading and 50% for reworking. The rates are calculated based on the original total of the file length for audios and videos or page count for documents..
3. . The refund policy only applies to audios and documents with Grade A (Excellent) or B (Good) quality.
4.The refund policy states that we do proofreading before raising the request for refund.
5. The refund policy states that we only raise the request if the proofreading results are under our quality standards.
6. The refund policy does not apply to difficult files, such as inaudible audios or handwritten documents, and rush orders.
7. The accuracy guarantee does not apply to difficult files and rush orders, which are not eligible for rework.
8. The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
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